Return & Exchange Policy
not match your order, or has a significant quality issue, please contact us and our team will assist you.
1. Return & Exchange Window
If there is an issue with your order, please contact us within 7 days of receiving your order.
Requests received after the 7-day period may not be eligible for return or exchange.
To help us resolve your request quickly, please provide your order details and information about the issue with the product.
2. When Is a Return or Exchange Eligible?
You may be eligible for a return or exchange if:
You received the wrong product.
The product arrived damaged.
The product has a significant quality issue.
The product does not match the product you ordered.
Each request will be reviewed based on the condition of the product and the details provided by the customer.
3. Condition of the Product
To be considered for a return or exchange, the product should generally be:
Unused
Unworn, where applicable
In its original condition
In its original packaging, where applicable
Please keep the product and its packaging safely until your return or exchange request has been reviewed.
Some products may not be eligible for return or exchange due to their nature.
4. How to Request a Return or Exchange
To request a return or exchange, please contact us within 7 days of receiving your order.
Please provide the following information:
Order Number: Your order number
Product Name: The name of the product you received
Issue: A clear description of the problem with the product
Photos: Clear photographs of the product and the issue, where applicable
Contact: +92 303 8666705
Providing complete information and clear photographs can help our team review your request more quickly.
5. Review of Your Request
Once we receive your return or exchange request, our team will review the information provided, including the product details and photographs where applicable.
If your request is accepted, we will guide you through the next steps for the return or exchange.
The final resolution will depend on the nature of the issue and the availability of the relevant product.
6. Refunds
If a return is approved and a refund is applicable, our team will communicate the next steps with you.
The refund process and available refund method will depend on the circumstances of the approved return and the original order.
For any refund-related questions, please contact us with your order number so our team can assist you.
7. Important Product & Colour Information
Product colours may appear slightly different from the images shown on our website depending on your screen, device, lighting, and photography conditions.
Minor differences caused by these factors do not necessarily indicate that the wrong product has been received.
If you believe that the product you received does not match your order, please contact us within the 7-day return and exchange period with your order details and clear photographs.
Need Help?
If you have received a damaged or incorrect product, or if you have a significant quality concern, please contact us as soon as possible.
WhatsApp / Phone: +92 303 8666705
Return & Exchange Window: Within 7 days of receiving your order